Returns & Refund Policy

At Godiva, we take pride in the quality of our gourmet chocolates and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our premium standards, please contact us within 30 days for a replacement or refund.

Return Process

• 1.
  Contact Customer Care

  Reach out to our support team with your order number and details regarding the issue with your chocolate delivery.

• 2.
  Provide Documentation

  For items damaged during transit, please provide clear photographs of the packaging and the product to expedite your claim.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide a return authorization and instructions on whether the item needs to be sent back to our facility.

• 4.
  Resolution Processing

  Upon approval, we will process a full refund to your original payment method or ship a fresh replacement at no additional cost.